Refund policy

Return, Refund & Exchange Policy – Ibex Wallets

At Ibex Wallets, your satisfaction is our top priority. If you're not completely satisfied with your purchase, we’re here to help with a smooth and transparent return, refund and replacement process.

Return & Exchange Policy

We accept returns and exchanges within 14 days of the delivery date.

Eligibility for Returns

Items must be unused, unworn and returned in their original condition and packaging.
Only the original damage or defect reported and approved via WhatsApp will be accepted.
Any additional damage beyond the initial report will not be covered.

How to Initiate a Return

Contact us via our official WhatsApp number.
Share your order details along with clear photos or videos of the issue.
Once approved, our team will guide you through the return process.

Refund Policy

Once your return is approved:

Refunds are processed within 1–3 business days.
Refunds are issued via bank transfer.
Return shipping costs are shared 50/50 — half covered by Ibex Wallets and half by the customer.

Exchange Policy

If you prefer an exchange instead of a refund, we’re happy to replace your item with another product of equal value, provided it meets the same return conditions.

Replacement Warranty – 90 Days

All wallets and belts purchased from Ibex Wallets come with a 90-day replacement warranty.

If any manufacturing or quality issue arises within 90 days of purchase, you are eligible for a free replacement.

To claim warranty:

Note: Warranty does not cover damage caused by misuse, water exposure, rough handling or normal wear and tear.

Non-Returnable Items

Customized or engraved products
Clearance or sale items (if marked as final sale)

Need Help?

If you have any questions about your order, feel free to contact our support team on WhatsApp @ +92 309 4621255.
We’re always here to help and ensure you have the best experience with Ibex Wallets.